Pension Payors

Depending on when you retired from the DRBA you may be receiving pension benefits paid in monthly installments from either FirstAllmerica or PNC Bank.

First Allmerica

Customer Service Center:

800.799.6981

(Press *3 to speak with a person)

Mailing Address:

First Allmerica Financial Service Center
PO Box 758552
Topeka, KS 66675-8552

DRBA Client #: GA-07258A

PNC Institutional

Asset Management

Payment Call Center:

800.765.6148

Mailing Address:

PNC Benefit Payments
PO Box 606
Pittsburgh, PA 15230-0606

DRBA Client #: 353009023

Who Do I Call?

You must contact the DRBA Benefits office for any of the following matters:

  • I want to initiate direct deposit of my monthly payments.
  • I want to update my Retiree Life Insurance beneficiary selection.
  • I need to report my spouse’s death.
  • I need to change my address.
  • I need a Verification of Income letter.
  • I need to report the pensioner’s death.

You can call the Payors directly for questions such as the following:

  • I want to update my direct deposit account information.
  • I haven’t received my check yet. Can you tell me if it is cashed and stop and reissue it?
  • My pension is direct deposited. Can I stop receiving the monthly advice statements?
  • Can I split my direct deposit into multiple accounts?
  • I’ve been a victim of fraud and closed my bank account. Can you stop the direct deposit immediately and reissue a check?
  • I want to change my Federal or State tax withholding election, how do I do that?
  • Where is my 1099 Form?
  • Why did I get this TEFRA letter?
  • Can I set up an alternate address for winter months spent in Florida?
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